Originally Posted by
cadetdrivr
UAL's problem is a revenue problem.
We have the routes, the aircraft, and the employees but we are currently unable to earn the same $$$ per seat as DAL (for example). Both LUAL and LCAL were in the top RASM tier of the industry prior to the merger so this is JS's legacy, IMHO.
Many high value passengers defected to competing airlines after the merger and if previous cycles repeat we will see customers return as our service levels, operating performance, and employee moral improve.
But it will take time.....
This.
I can hardly speak accurately as to how much damage JS did in his short time here. As a commuter and interacting with the paying public twice a week I am still amazed at the level of contempt toward UAL ops...and I have seen a marked improvement in the past 8 months or so from the right seat perspective. Until we convince the public that we've gotten our sh!* together it doesn't matter the metrics we post on the daily email. I'm thinking that many valuable and loyal customers left in the years JS was in charge and the stigma has been perpetuated. Just goes to show how much a terrible CEO can affect your organization.