This CEO remind me of my kid, when I ask her why she didn't get a good grade, she compares herself with the weakest kids in her classroom, and says, I'm not the only one, who gets bad grades! Good excuse!!! We've should of brought in the JetBlue/Southwest CEO, not AirTran's, which was a crappy airline back then! This airline is defiantly cash driven, and has little respect for it's employees' satisfaction. First thing this CEO has to do, is to see the employees as an asset to the airline, and not putting them in "Low Tiered" category, he needs to realize the airline reputation is earned by it's employees, they are the one, who run the show. "you beat up your employees, they'll beat up your customers". It's that simple! Airline is going to lose a lot of business, because of their bad reputation. Pretty soon, nobody would want to fly Spirit. The airline doesn't even offers free coffee in their crewrooms, something that even cheap regionals offer to their employees.
Dear CEO, ULCC, doesn't mean being cheap to your employees, please learn that from Southwest! When you're not offering a lot to your customers, you had to offer exceptional customer service to not end up in the bottom of worst airlines list, so please start a fair compensation as soon as you could!
ULCC applies to passengers, not employees! Also, it's a great idea for our CEO to make a trip to JetBlues' training center, and after that, set up some real meaningful core values for the airline to follow.
Spirit still got a lot of potential, it just need a real leadership!