Originally Posted by
CLazarus
Good reputations can take years to build and destroyed in fraction of that time. I guess analysts aren't aware of that.
There was a UAL commercial about that decades ago. A business was losing their best customers and was going to fly out (on UAL of course)to meet face to face and try to win them back. The old adage "It's easier to keep customers than to get them back." Oh, the irony.