Originally Posted by oldmako

And please show me where it states that we are required to answer the phone on short call? My understanding is that you are required to return their call within a reasonable amount of time. Last I heard, reasonable was within 30 mins.

Not trying to split hairs, just like to see things in print. For example, a friend of mine was just given grief by a scheduler who insisted that 15 minutes was the limit. He disagreed and then spoke with a supervisor, who sided with him. We need to keep contractual stuff free from individual interpretation, whether its in print or based on past practice.

I never answer my phone, I always let it go to VM and I then return their call within a reasonable amount of time. This used to give you a chance to check the assignment for contractual legality and to verify your status on FIFO, but that little gem disappeared. Never had anyone blast me for that.