Originally Posted by LineUpAndPay

Those of you who have to use myidtravel to list for AA commutes, how often are you having issues with gate agents? You list online, go up to the counter and it still seems like AA agents are reluctant to finish the listing. Some go as far as telling you to exit the sterile area and go to the checkin counter outside to finish the listing. Finally on a wide open flight, got the seat assignment early and the gate agent wasn't busy, so I asked what the proper way to list was since I was under the impression that listing online first was their big deal. She proceeded to explain well they still have to CASS you and that takes some time so they are not likely to do it if there's any sort of line. Excuse me, but basically every other airline out there CASS you at the counter, some like delta and United don't even know I'm showing up to the counter and they do it with a smile. Why is American so difficult?

Any OAL commuters who use AAG have a sure fire easy way to do it so it's not up to the gate agents good grace even if there isn't a line? Not very effective to plan commutes when you don't even know if an agent will finish the listing you already start and if you're running for a flight...

Thanks