Originally Posted by jetlink

What a total waste of money! Why don't we buy off those senior mamas and hire the right personnel to compete on international routes. Instead allowing the most lazy and most expensive labor to operate on most crucial network.
Pax know that UAL is total $4!t in customer service and no matter what kind of golden wrapper you are going to use to cover $h!t, if it smells and looks like $h!t it's still a $h!t, new wrapper won't make a Swiss chocolate magically.
Keep $$$ keep the paint and invest in retraining of customer representatives; both FA and Customers service reps.
This is just typical for LUAL to keep spending $$ on rebranding, like those last 3 in the past 16 years have helped UAL improved imagine.