The last Luggage Works bag I had lasted a year. Zipper handles came off and the zippers themselves stripped and separated on the side pockets. Frayed material, bent frame. Biggest POS I've owned. I'd say what was worse was their customer service. 3 emails not returned and 2 phone messages left for them. NOTHING!! Looking at that bag right now and considering throwing it off my balcony and wondering why it's still here.