Originally Posted by rokgpsman

My criticisms stem from the disappointment of what it could be like at Allegiant.

Even a few years ago it was a different and better scene. Today the customer is treated so poorly when things go wrong, and I say that other airlines do a better job of handling the travel screwups. At Allegiant there is little attempt to mitigate the problems that occur when a flight is canceled or delayed several hours. Accurate and timely information to passengers is not given. The flight delay information on the app and website is usually wrong, you can't trust it. Passengers sitting on hot planes in the sun with no a/c, denied water until the federal law requires it be given, even to crying children, instead of when it should be given. Restroom access denied or restricted, unsympathetic flight attendants busy on their personal phones, ticket counter people that deny boarding if you are just 1 minute later than their 45min-1hr minute arbitrary deadline. Little consideration for older passengers that need a little extra help along the way. Flight attendants and ticket counter employees that laugh when people have a legit complaint or request for help. This all adds up to the company making things worse instead of better when the inevitable flight delay/cancel happens. There needs to be better leadership showing customer-level employees what should be done toward passengers and that type of middle-management or local supervision is very lacking. Younger and unprofessional employees left up to their own will not perform up to standard. That supervision is one of the things Allegiant lacks that other better-run airlines have.

It isn't easy to criticize a place without offending the people that work there, there is a natural reaction to defend it. I accept that. It's just that it looks to me that Allegiant settles for a lower overall customer flight experience that is so much less than it could be. Things may not look so bad from the cockpit, talk to family members or your friends, anyone that flies on Allegiant and observed a problem, see how they think the company deals with travel problems. I'm pretty sure I'm not alone.