Is there any chance that Southwest will be going to an online listing process for offline guys?

Not sure if it's just my airline, NK, but we have to call the 800 reservations number to list. It's hit or miss but the past three times I've held for 31, 22 and 42 minutes respectively.

Southwest is great to jump on. Great, helpful and welcoming crews. 98% of your gate agents are super but over the past couple of years, most of them do request you list before showing up. It's no problem, just wondering if there were plans to automate the listing process for offline guys.