Originally Posted by WHACKMASTER

I doubt there's any great push to automate the process. We're talking about a fairly IT averse company after all. If any agent tells you that you HAVE to be listed ahead of time, they're full of $7!t and being lazy. They can do it themselves.

Either a customer service agent at the large podiums that are usually in between the gates, or a txt counter agent outside of security can list you. We have what are called "Ops agents" who work the flights and have their small podiums directly by the entrance to the jetway. Don't ask these people to do it as that's not really their job, but the other two groups of employees can.

It's a little confusing because the SWA way is different. We don't have gate agents in the traditional sense, but instead Ops agents and customer service agents.

Do what I do/did if you get any grief. Tell them that you tried to list by phone but were on hold for a while or go to another customer podium (we usually have several in the cities we serve) where the agent(s) doesn't look busy and ask them to list you.