Well, there's that...and the fact that our contract is a crappily organized pile of contact, LOA's, LOU's and whatever else the company has imposed and it's almost impossible to find what you're looking for. None of it cross referenced, and much written in legalese with loopholes that leave you thinking you're in the right until someone pokes a hole in your position by pointing out yet another loophole or caveat. I've wasted a lot of time trying to find things and wind up frustrated. I end up trying to find someone who knows what the rules are, or just call my rep.

Complacency is definitely an issue with our contractual knowledge levels here, but so is apathy (because fly it and grieve it) and the difficulty in locating the correct info.