Originally Posted by AdiosMikeFox

At risk of this thread taking long a detour through Grouchland I'll reply with the thought that, yes, you can stay jaded. I think upgrading sort of cements that attitude. You quickly find out that management prefers performance numbers over customer care, that front line employees are placed in a position of trying to shift blame in event of delays in order to avoid scrutiny (and of course they blame the crew and you're going to have a voicemail to call your CP and explain it), and we now have to watch our backs for attendance issues that could get you fired days before you flow to AA. When you become one of the people that has to answer for all the little things you end up looking over your shoulder a lot, that keeps you jaded. JMO.