So, it's an information technology problem? Well, whatever the company says then right? That's not what Continental Airlines was saying. CAL was saying: "We disagree with the interpretation of the law and we feel that these pilots are not entitled to said benefits." Your "technical problems" and your "record keeping" argument never came up. In addition, why did 7 managers suddenly retire after the CAL suit was filed? You really don't know what you are talking about "again." Management's response was: we feel the suit is without merit. They actually lost that argument.

In today's world of information technology, data is at our finger-tips. The reason our pay-screens/pay claim process was so onerous was because management wanted it that way. Saved them money. It didn't take much effort to change their methodology once the union forced them to. It's better now.

Everyone has a limited amount of patience with this stuff. I think 7 years is pretty patient. 10 years is mucho patient. We have people now that are retired from both the reserves and from CAL/UAL that still have their issues unresolved. At what point in time does the record keeping and technical problem issues need to be solved so that people can actually have confidence that they are being treated squarely?

We're shooting for plus or minus zero at arrival time. That's our goal. Why can't we shoot for plus or minus zero on record keeping? We're shooting for stabilized by 1000 ft. agl. Why can't our information technology be stabilized within one business week of a guardsmen's return from active duty?

It's a matter of will-power and management's priorities, not record keeping and technology. Management should be held accountable when they fall short of compliance. It's pretty simple actually.