Originally Posted by
SpankysLadder
Ok guys and gals, stop doing things beyond the scope of your job. If you're injured or you injure someone else while performing duties outside the scope of your job description/training you will have no protection from the company nor the union and will probably forfeit any right to Workers Comp as well as any Disability benefits.
Not sure how I can be any clearer than that but please don't put yourself at risk.
^^^^^^^^^
THIS
And from Phoenix - "I would have helped the mom as well. There's a huge different about not helping the company out and another about helping a person in need. We are human after all"
^^^^^
This is where we get into the debate about where the cycle begins and ends.
The "person in need" bought the lowest cost POS tickets she could, but, if you keep making the product look better than it really can be for the money spent by the customer, the company has NO reason to change, and you just got another responsibility added to the expectation of a pilot's job - FOR FREE.
The passengers jump at the lowest cost and management jumps at the biggest pile of money. If the passenger can get the same experience for $35 as they can for $45 they will, but guess who gets to use the $10 to compete with OALs and pad their bank accounts? If the passengers have to wait 10 minutes in a hot jetway for car seats maybe they'll look at the cost of saving $10 and book away next time.
The only thing management understands or cares about is money.