Originally Posted by
F9 Driver
^^^^^^^^^
THIS
And from Phoenix - "I would have helped the mom as well. There's a huge different about not helping the company out and another about helping a person in need. We are human after all"
^^^^^
This is where we get into the debate about where the cycle begins and ends.
The "person in need" bought the lowest cost POS tickets she could, but, if you keep making the product look better than it really can be for the money spent by the customer, the company has NO reason to change, and you just got another responsibility added to the expectation of a pilot's job - FOR FREE.
The passengers jump at the lowest cost and management jumps at the biggest pile of money. If the passenger can get the same experience for $35 as they can for $45 they will, but guess who gets to use the $10 to compete with OALs and pad their bank accounts? If the passengers have to wait 10 minutes in a hot jetway for car seats maybe they'll look at the cost of saving $10 and book away next time.
The only thing management understands or cares about is money.
My post is only about liability and risk management...period! It has nothing to do with politics. The union has been absent on this issue so I guess it's up to me to make the PSA.
If you choose to help out a passenger in need (in a non emergency situation) and somehow you injure that passenger in the process you had better have a large personal umbrella liability policy because that will be your only financial protection. Furthermore, the company will have every right to pursue disciplinary/termination action because you injured a passenger doing something that wasn't in your job description/job training
Worker's Comp and Disability Ins aren't my thing but you'd probably be denied benes because you were injured doing someone else's job.
Geez.