Not to defend JJ, but the parts company would not be harmed if they filed a claim with OOPS. Our self-insurance company would foot the bill. Back in the day when I had hair, I worked for a company that made high-end canoe and kayak paddles. I can't count the number of times we got paddles back from stores, that were bent in half. We went after OOPS and found that they were 1.5 inches longer than the limit, so some bonehead put them across his knee and bent them in half so they wouldn't be too long. You really can't make this stuff up! Ended up costing UPS over 20K. That's the company you and I are working for. I don't think very much has changed in the intervening 30+ years.

TH1