I had the cord rip out of my UFM when it got caught up on something. I sent it back in for service. The turnaround time was quick and it cost $50 to put a new circuit board in it. It worked fine for about a year and then the AUX port stopped working. They said send it in so they could take a look at it and let me know how much it would cost to fix it again. I never did because I was going to see if there were any other options out there that might work better for me. And now that I'm back in the right seat at my new job, the cord across my body annoys me. These are simply my experiences with the UFM...YMMV.