Originally Posted by
flyguyniner11
whats wrong with apologizing, these people pay good money and they want to know we are doing everything we can do help them get there safely and on time, what could it hurt to say your sorry and make them feel like you care a little bit?
They don't pay good money and that's the problem. They're paying 1990 prices in 2007 while fuel prices continue to rise and have the nerve to ***** about it. You want to be treated like royalty and pampered, buy a seat in the skybox. Pay bleacher prices and your service is adjusted accordingly.