I have posted this before...I constantly warn my friends in phase two...GO AND GET THE RECORDS YOURSELF!!!!!!!!!!!
I had a RRIA issue where my company dragged its feet, then snail mailed it then nobody could find it.
Finally I had enough and did it myself. I got my DL records 15 yrs worth, College Transcripts, Highschool, PRIA, my entire training file, and I forget but there was something else. Literally that week I was offered the next class which was at the end of the month.
Don't let other people control your life and seniority. Be proactive. It's your career.