Originally Posted by
Tango Uniform
Who mentioned anything about applying? Just wondering why going from great service to not so great? I didn't think that American would ever give better service than Southwest especially after the US Airways merger. They are. The culture at Southwest has changed.
That's laughable.
I've never been treated as terribly by another airline as I have by AA. Gate agents are rude and refuse to help you out. Pilots are great to talk to but generally won't go to bat for you if you're trying to jumpseat/non-rev since the gate agent rules the roost.