Those that think my original post was a "jab", it wasn't inter as such. To those who said it "trolling" it wasn't intended that way. I was just stating that the gate agents and flight attendants don't seem to be like they were. They were fun. Seemed to enjoy their jobs. Not all of them are like that. I'll watch some of them during boarding and they look at the passengers like they are the spawn of Satan. You would never see that during Herbs involvement.
The pilot group goes above an beyond. We all know Southwest is the official sponsor of Take Grandma to the Airport. I've seen so many pilots wheel passengers down the jetway. They go above and beyond.
Things like what the Southwest pilots do set them apart from other carriers. The morale and people at Southwest set them apart from the drones of other carriers. It seems like they are losing that. They are becoming like other carriers. Losing the identity that made Southwest great.