Originally Posted by
capt707
Haha! Before I even opened the e-mail I was "cool, maybe an Amazon gift card or something" like we got for winning the JD Power award. Nope! Slap in the face... This place has become such a joke! I really hope we don't get a JD Award next year!
Well I can throw 2 reasons why we probably wont. We don't let customers off the plane freely as employees pick up trash and throw seat belts in front of them and our cleaners take out the trash right in front of them as they get off the plane. It is unprofessional and rude. This place is changing fast and I don't think on time performance adds money to my retirement... I would be surprised if we even hold second place...