Originally Posted by
OscartheGrouch
Cubby,
I have done just about every job here at SWA (except drive the lav truck).
As I said in the above post I have never been in a shouting match with a Pax up to this point. Perhaps you are one of those who thinks that helping with bags or cleaning up the aircraft are beneath the role of a pilot? I get paid well and with regards to anything involving my aircraft I will make sure it gets done. It is called responsiblilty!
Oscar, you seem to exemplify the famous Southwest Spirit. I am always impressed to see a SWA captain cleaning the cabin or pushing wheelchair paxs during turn around. This episode seems very atypical for SWA. Apparently one individual made a bad call. I bet SWA makes it up to the young lady, something like naming an airplane after her.