Have you guys called them yet? I called Health Equity, set up my account, downloaded the app, and understand how the program works. While I can't say their rollout (I only got my card a few days ago) was any good (it sucked), being pro-active and affecting your own rescue helps too.

It's easy to get reimbursed and you should have received (in my case) your 1/24th of $4200 plus your own contribution on the 15th paycheck.

You also have to order additional cards for your spouse or other family members if you want them.

I'm on the purple with an HSA, FYI.