Originally Posted by
BlackKnight
Have you guys called them yet? I called Health Equity, set up my account, downloaded the app, and understand how the program works. While I can't say their rollout (I only got my card a few days ago) was any good (it sucked), being pro-active and affecting your own rescue helps too.
It's easy to get reimbursed and you should have received (in my case) your 1/24th of $4200 plus your own contribution on the 15th paycheck.
You also have to order additional cards for your spouse or other family members if you want them.
I'm on the purple with an HSA, FYI.
I called. I wanted to order another Debit card since mine has not arrived, and I wanted to add my wife as "Authorized Account User." I had installed and set up the smartphone (Android) app, but I had not logged on to the website.
I was told my card had been mailed December 22, 2016. (The app also indicated the same.) Due to holiday delays with mail, they were not willing to send me another card just yet.
After answering 3 questions that came from a huge database of public records (including where I lived 40 years ago), I was allowed to add my wife and order her a new card. We'll see how that goes. I was advised to go back through my old mail when I get home and look for my original card in something that resembles junk mail. Hmmm.
Oh, and while I'm here typing, I've discovered another upside to the Buy-Up plan and an advantage of the HCFSA over the HSA and HRA. Every penny of what I designated for the FCFSA was available on January 1st, and I can use it all now. Unlike the HSA and HRA, it is not a prorated amount deposited in 12 or 24 installments throughout the year. I didn't notice that difference back when we were making our choices.
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