So I've read the book and am very impressed, but I'm wondering if any of you would share your opinions of how the company has changed in the two decades since it was written.

If you're a longtime employee I'd love to hear your direct experience with any changes you've seen, but also if you're a new-hire you might have had some experiences that either reinforced or contradicted what you read, that would be fascinating to hear about.

In addition to general observations, I'm wondering about two specifics:

1) Do most employees still feel a sense of ownership, as in a sense that their contributions matter and are appreciated?

2) Is a sense of humor still valued? I've now had two interview prep companies tell me to NEVER use humor or jokes in an airline interview, Southwest included. Yet "Nuts" advises that humor is one of the PRIMARY qualities that Southwest is looking for. So would joking in an interview advance or doom you? (Tasteful jokes of course! )