Seems par for the course. The incompetence down in Miramar is overflowing. They're trying to be a big-boy airline using a regional mindset and failing miserably. Ever try getting an answer out of most of the departments...good luck! They move from one incompetent mistake to the next with bumbling consistency. Now, in all fairness, the low-level employees down there are only working with the tools provided. This is a failure of upper and in some cases, middle management.