Exactly, my gf who works for LUS biggest grumble is all the 70s/80s/90s hires that stick around year after year and only complain about everything and make life difficult for the passengers. It's no wonder it's been such a uphill battle to defeat foreign carriers because we have old, fat woman slinging peanuts audibly griping while a younger generation who still has enthusiasm, hasn't been furloughed sits in reserve wanting to make a difference. For those who fly international, pay attention to the small things like, how is the flight attendant closing the bins? One hand slam or walking up to each and every bin with two hands gently closing them? It's stuff like that makes a difference in passengers eyes.