Originally Posted by
ugleeual
What was wrong with Polaris business if it was not attributed to service by the FAs? Seats sucked? Food sucked? Linens sucked? How could it be better? The only true polaris is on the new 777-300...
UAL only provisions 60% of Polaris amenities on each flight, not everyone will get full turndown linens, pajamas, slippers, etc. It's realistic to expect not everyone will want all the fluff, but we are in a position of not being able to deliver the product before we even leave the gate. That's a fact, even on the "true" Polaris
