Originally Posted by
awax
UAL only provisions 60% of Polaris amenities on each flight, not everyone will get full turndown linens, pajamas, slippers, etc. It's realistic to expect not everyone will want all the fluff, but we are in a position of not being able to deliver the product before we even leave the gate. That's a fact, even on the "true" Polaris
I think this is a mistake on the company's part.
So if a passenger wants these provisions and they are out: disappointment.
Also, the FA's are told not to offer these (since they are not stocked 100%). On my flight I know some people did not read what was available. Some of these people might wonder what the fuss is about Polaris since they did not see the full amenities.
I like the service, but a little baffled and disappointed the way it is presented.