Originally Posted by
azdryheat
I think this is a mistake on the company's part.
So if a passenger wants these provisions and they are out: disappointment.
Also, the FA's are told not to offer these (since they are not stocked 100%). On my flight I know some people did not read what was available. Some of these people might wonder what the fuss is about Polaris since they did not see the full amenities.
I like the service, but a little baffled and disappointed the way it is presented.
I've never seen a shortage of bedding on flights. I've opened up the bins above the FC seats and found it full of the gel pillows and other assorted bedding. I don't know if you've seen the email but the company is asking FAs not to take these items off the plane and to ask customers to leave behind... I guess they are supposed to tell passengers via PA to only take the amenity kits.
