This will be an example of your experience at jetblue. For everything.
Healthcare, hotels, insurance, 401K mgmt, etc.
A company called sterling used to do the background checks. We were told this new company would be faster and more efficient. Turns out they are probably just cheaper.
I never called sterling once. My check was done without any intervention from me and in a timely manner. Some didn't have that experience, but this new company blows.
This is every lifecycle at jetblue now. "Hey...we're switching cause this is better"