Originally Posted by
PacNWflyer
While I am disappointed with the decision to ADD more 50 seat RJ flying (I don't fit in the back of those things and I think the smallest plane with "United" painted on the side should be a E-175), I am happy about his enthusiasm. Seems like he is motivated to help run this airline properly.
Customer service still needs a lot of improvement, but it seems like we are heading the right direction.
I think maybe you misinterpreted his words. Here's a quote:
It's important to note that we are not growing our fleet of 50-seat aircraft, but as other partners have upgauged some of our 50 seat aircraft to 70- and 76-seat aircraft, our new partnership with ZW will enable us to maintain a consistent level of flying across our domestic network as we also upgauge and grow the mainline.