"We’re not at where we’re going to end up,” said Fornaro on improving Spirit's on time percentage. “We basically have launched what I would consider a continuous improvement program. My goal is ultimately to get the airline to run fairly stable… A lot of things have been designed to get the airline into a steady position so we can really see where the issues are, and then gradually build in improvement.”

Bob-you can have quality and happy employees or....what we have now and unhappy workers. Which is it Bob?