Originally Posted by
Work2much
It hasn't been corrected yet. I'll tell you on Friday. I'm not sure how long it takes you to write an email but it usually doesn't take an entire business day. They could have DONE THEIR JOB to write an email and preempt any issues or say "we are anticipating cutover issues. Please watch your pay stub and advise us of any discrepancies. We apologize for the inconvenience but know we are doing everything in our power to rectify the issue and make you whole". I guarantee you that would have calmed nerves and saved them getting 5 emails just from me waiting to get a simple response saying their fixing it. It's just a decent thing to do. I'm not living paycheck to paycheck but if I was it would be a very stressful time.
You have to remember these people work in an office several states away in some cases depending on your base. When I was a server at Chili's we would have occasional problems that didn't get solved as soon as I would have liked but you learned to roll with it. And this was at a place we could ask management right there on the spot to figure something out but the fact is when we get slammed, the priority is keeping things running front of house, for the sake of the customers and our revenue. While I'm not at Compass, I would venture to guess the severe weather in parts of the country have the good people at your company running crazy. Keeping things running is good for everyone.