Originally Posted by
Air Stang 7
You have to remember these people work in an office several states away in some cases depending on your base. When I was a server at Chili's we would have occasional problems that didn't get solved as soon as I would have liked but you learned to roll with it. And this was at a place we could ask management right there on the spot to figure something out but the fact is when we get slammed, the priority is keeping things running front of house, for the sake of the customers and our revenue. While I'm not at Compass, I would venture to guess the severe weather in parts of the country have the good people at your company running crazy. Keeping things running is good for everyone.
The CPZ payroll email I got was from someone in MSP so they live down the road from me..not sure how thats relevant. Because Chilis is so much like running an airline...not sure how that's relevant.
I didn't ask them to fix the problem on the spot. I asked them to look into it and send me an response saying "Thanks for your inquire. We will look into it and get back to you". THATS it. A piece of mind is all I'm asking for and not too much to ask for. It's being professional on both ends. Do you honestly think a 2 sentence email is beyond reasonable? That's a serious question.
Severe weather has nothing to do with payroll unless the payroll manager is moonlighting as a dispatcher or scheduler. I just don't get why people are making excuses for a ****-poor system and the fact that payroll knew of the issues but didn't deal with it in a pro-active way. It's about dealing with the issue the right way, the professional way. TSH doesn't make Payroll's job easy at all, but a little communication goes a long way.
This is the first time in 3.5 years I've had any sort of pay issue so I'm not complaining that it's a common thing.