Much of the IT has gone full colo-evac here, from ticketing, training issues, expense reimbursement, PBS, the iPad, you name it. That's why we carp so much. If PBS were but one example, you'd read less. But our IT comedy problems have incorporated the whole pie, all five pieces. Apparently, expecting things to work better is no longer in vogue. Yet, we get the full monty regularly WRT our performance and behavior.