Originally Posted by
HighFlight
Speaking only for the group at DTW, I saw the office staff on more than one day spend HOURS not only handing them out, but hand-holding people thru the setup process that was clearly defined in the original email. It's not that complicated, at least for those who know anything about modern electronics, but the staff was going above and beyond in my opinion.
Can't do anything like that at JFK, no internet. You can't even get the Boingo from the concrete bunker. I can only speak for JFK and our lack of base leadership.