Somewhere between "you guys ***** about everything.." and "everthing here sucks" there is some solid ground.
Everything RedEye has pointed out is valid. At the same time, you have to admit the tone and dialect of the communications on age 60 and a host of other issues has been terrible. Just because we've got some pretty good things going on doesn't mean other stuff cannot be improved.
The biggest gripe most folks have is the have the perception their leadership is indifferent to their concerns. If you express concerns, at times some the tone is downright hostile.
And as for scope--I think we come in well behind UPS. Take a look at the UPS language. I am not the legal guru, but I think you'll find their scope clause considerably more clear cut and defendable. Its been posted here before--do a thread search and take a peek.