Originally Posted by BeatNavy

Sorry bud, you seem offended that your airline is getting negative press. Want me to buy you a beer to make it all better? I didn't cast any stones. I stated facts from my wife's two travel experiences on UA as an example of people who already had a negative image of UA and who now are further pushed away from that airline. And my family's previous loyalty (and money spent) to UA, which has now been redirected (again fact, not emotion). My company has a lot of improvements it needs to make, especially with regards to our compensation, but JetBlue's success comes largely from great customer service and customer experience.