So aw shucks Ed and his slew foot half brother Gil finally come out to the press.. "We let you down"... you have some pronoun trouble Ed... "YOU" let everyone down... while you were at the Masters instead of inside the terminal dealing with stranded passengers yourself... and Gil ... "We promise a deep dive to find the root cause of the problem"... You and Eddie want to find the root cause of the problem.. Hold hands and go in the executive wash room together and look in the mirror.... Root Cause Found.. Don't like it??.. The truth hurts.... but hey.. $500 million in first quarter profit is what really matters... azzhat