Originally Posted by
Nightman
Yes. That's what really irked me from the email. He mentioned non compliance with the contract. Nowhere in the contract does it say we have to answer the phone. How about the multiple times just on this month alone that CS has called me when I'm not contactable?
Also, I don't know about March, but in February the reserve grid was wrong at least half the time. Maybe people aren't picking up the phone because they were assigned RSV 3 and you're calling at 5am.