I think we all agree some regionals are better than others. Unfortunately, mother U is still outsourcing to some of the cheaper and crappier service providers. Outsourcing ground handling to a third party seems to make for the worst customer service encounters in my opinion. Even worse, use a competitor's outsourced ground handling. Think years ago when American Eagle was around, their gate agents were working some of the United Express flights I was flying. I was so embarrassed by the quality of customer service. Leaving a dog in a crate on the ramp in minus -30 degrees in Minot, ticket/gate agents speaking Ebonics, etc.