Originally Posted by
casual observer
Pilot did the right thing.
You have an obligation to protect passengers.
Devils advocate: imagine the video shows the alteration, but the pilot glibly passing by then the brawling women fall on and injure an innocent toddler standing in the jetway.
Or the video shows the pilot looking on while one of the brawlers is choked to death.
I'm proud this guy works for Delta. These are confusing times.
What we do need going forward is a plan to deal with the combination of entitled, billegerent passengers and ubiquitous video without context.
Might be time to leave full airplanes at the gate with the explanation that tying the hands of airline employees to govern the situation makes it impossible for us to operate with even one uncooperative passenger.
Obviously you wouldn't stand there and laugh at them. Go to the gate agent and have them call APD. I've worked in customer service all my life from airlines, to telecoms, to to retail (even in management) and the LAST thing you as an employee want to do is physically involve yourself in this situation.
If these 2 idiots get someone else hurt then it's on them. If you get involved and get hurt it's on you, if you get someone else hurt it's on you, and if either of these 2 would say that you hurt them...that's on you as well.
Look, it's clear we don't live in a common sense society. People get dumber and dumber by the day and everyone is sue happy.
If you want to get involved because you're trying to do the right thing you'll end up on the short end of the stick 9 times out of 10.
Help get the other passengers out of the way, contact APD or whoever it is but DO NOT get involved physically with these people.