Originally Posted by
rickair7777
The point being the legacies are not going to fail or decline because they don't offer the best customer service.
This can't be said ENOUGH.
It was funny to read the UAL threads about Dr. (Dinky) Dao and how some drama queens thought their image was so vastly tarnished it could cause problems.
I'm a broken record here, but it doesn't matter if it's the legacy or their outsourced lift provider du jour, the world keeps spinning....