So who feels safe going to work now that our CEO has personally blamed all of us for their screw up? How do I explain to an angry mob that I've been at work as scheduled every day since this mess began? You cannot is the answer and this puts us all at risk given the national attention this has gotten along with the tag that the pilots caused it.

We get emails on how to de-escalate and then they just go ahead and escalate it for us to the point of making it a safety issue.

I want some acknowledgement of this and some damage control implemented post haste. You simply cannot blame a work group that is on the front line with the customer as the reason why that customer was wronged. It's reckless and irresponsible and dangerous. The other issue is that it's most likely irreparable. Apologies and redactions don't gain the national attention in our 24hr news and social media cycle like a good fight and blame game does.

Pure class Bob, pure class.