Originally Posted by
atrdriver
Many gate agents lose their minds and give you an earful if you show up <45 min. This OTP program with financial incentives for gate agents has had some very serious negative side effects.
I agree! The OTP program is ridiculous. Some agents take it personal when I realize at 14 min before departure I need to pee. I just chuckle and take my time. I am sure we leave people behind all the time at the gate and since we clean the bathrooms as people are deplaning I am not at all surprised we lost the precious JD Power. oh well...