Yep. Booked months out for my parents to Munich last fall, same issue. I called the benefits hotline and I was told revenue management makes the decision to release seats "if they think they won't sell all seats." I drafted an ask Ed letter asking why we were offered something with no fine print only to have it bait and switched. Went through the CPO instead, had an answer in 24 hours and suddenly all seats were available for booking. It's as if no one told revenue people that the passes existed. I suggest going through your CPO to get them to release their grip. If all else fails, send that ask Ed that I never did, and ask for another pair for the most recent meltdown too