Originally Posted by casual observer

Thanks for the whole study.

There are many possible reasons Trumps coverage is negative. The two easy ones are this:

CNN's coverage is an accurate portrayal of Trumps negative performance or the coverage is partisan and bias. (more likely, some amount of both)

In a customer service industry, does it matter?

Is part of the ticket we sell supposed to engage our customers in a disagreeable discussion about political ideology?

Even if we collectively agree that everything CNN says is accurate and reasonable, why would it make business sense to confront some portion of our customers with an offensive questioning of their political choices?

Should we also engage them in a debate on abortion and religion while they wait?

If CNN wants to go back to objectively reporting facts on less polarizing topics (weather, international conflict, economic data, etc), I'm onboard.

But, when the business model motivates them to transition to almost solely political commentary (whether it's rational or not), they are alienating half the people at the gate that pay our salary.

Why send them down the jetway in a bad mood?