Why?
Did he not purchase a ticket on United? Did he not check in at the United Terminal and wasn't it a United Gate agent?

Personally, I would have loved to have seen this go through the court system. Oscar and our Management Team did us (Front Line Employees) no favor by settling. Now, every wannabe hero/victim will come out of the woodwork when the opportunity presents itself. Even if there are only 1-2% of them out there, that means on every one of our mainline flights we have between 2-5 of them onboard looking to cash in.

Not good.
Motch

PS> Gate agents and FA's are going to have it the toughest.. which could result in the Captain getting involved too..
Walking on eggshell time~